Refund Policy

1. Withdrawal from the Contract

1.1 Pursuant to Section 1837(d) of the Civil Code, it is not possible to withdraw from the contract for goods that have been modified according to the consumer’s wishes or specifically for that consumer – i.e. personalized and custom-made products.

1.2 For unmodified goods, the customer has the right to withdraw from the contract within 14 days of receiving the shipment. In this case, I must be informed of the withdrawal in writing by email at info@klers.cz. The customer bears the cost of returning the goods.

1.3 Returned goods must be unused, undamaged, and in their original packaging. After the goods have been received and inspected, the purchase price will be refunded to the customer’s account within 14 days.

2. Complaints and Liability for Defects

2.1 The goods are covered by a 24-month warranty from the date of receipt, unless stated otherwise. For custom-made products, however, the warranty may be limited to material defects and does not cover the content or appearance of the final product resulting from personalization.

2.2 A complaint may only be submitted in the event of a manufacturing defect or mechanical damage that occurred during production. A complaint cannot be accepted in cases of:

• normal wear and tear of the goods,
  

• improper handling or storage,
  

• minor variations caused by manual processing.
  

2.3 A complaint must be submitted in writing by email and must include a photograph of the defect and the order number. The complaint will be resolved within 30 days at the latest.