Terms of Service

1. Introductory Provisions

1.1 These Terms and Conditions govern the rights and obligations between the seller – Miroslav Zeman, Company ID No.: 19739036, VAT ID No.: CZ9409045525, with a registered office in Rychvald (hereinafter referred to as the “seller” or “I”) – and you as the buyer (hereinafter referred to as the “buyer” or “customer”) in connection with the sale of goods through the website, social media, or other direct contact.

1.2 I am a natural person conducting business under a trade licence and I am registered for VAT. Most of my product range consists of handmade and engraved products, often custom-made according to customers’ individual requirements.

2. Product Range and Nature of the Services

2.1 All goods offered through the website or other channels are the result of original creative work and manual craftsmanship. Products such as engraved pendants, jewellery, coasters, identification tags, and other items are often made to measure and according to the customer’s specifications, making each item unique.

2.2 Each product may vary slightly in material texture, engraving depth, or colour shade. These variations are a natural feature of handmade work and do not constitute a product defect.

3. Orders and Conclusion of the Contract

3.1 An order may be placed through the website form, by email, through social media, or by direct agreement. By submitting an order, the customer confirms that they have read and agreed to these Terms and Conditions.

3.2 The purchase contract is concluded when the seller accepts the order. For orders involving personalization, such as a name, text, date, or image, the buyer must provide all materials necessary to begin production.

3.3 The seller reserves the right to reject an order, particularly where it cannot be completed for technical reasons or within the required timeframe, or where the customer has previously breached their obligations.

4. Prices and Payment Terms

4.1 Prices for individual products are stated in Czech koruna (CZK). I am not registered for VAT. The final price of a custom order may be determined individually according to the complexity of the personalization, the amount of work required, and the materials used.

4.2 After the order has been confirmed, the customer will receive an invoice or payment instructions. Payment is made by bank transfer. Custom-made orders must be paid for in advance. For standard modified goods, cash on delivery may also be available by prior agreement.

4.3 The purchase price is due within 5 business days unless the parties agree otherwise. Once payment has been received, the order will be scheduled for production.

5. Delivery Terms

5.1 The delivery period begins upon receipt of payment and all necessary materials required for personalization. The usual production time is 3 to 7 business days. In exceptional cases, such as larger quantities, materials that must be specially ordered, or more complex engraving, the production time may be longer – the customer will be informed accordingly in advance.

5.2 Goods are shipped via Zásilkovna, Czech Post, or another carrier as agreed. The customer is required to inspect the shipment upon receipt and, in the event of damage, immediately contact both the carrier and me.

Personal collection in Rychvald is also available by prior arrangement.

6. Withdrawal from the Contract

6.1 Pursuant to Section 1837(d) of the Civil Code, it is not possible to withdraw from the contract for goods that have been modified according to the consumer’s wishes or specifically for that consumer – i.e. personalized and custom-made products.

6.2 For unmodified goods, the customer has the right to withdraw from the contract within 14 days of receiving the shipment. In this case, I must be informed of the withdrawal in writing by email at info@klers.cz. The customer bears the cost of returning the goods.

6.3 Returned goods must be unused, undamaged, and in their original packaging. After the goods have been received and inspected, the purchase price will be refunded to the customer’s account within 14 days.

7. Complaints and Liability for Defects

7.1 The goods are covered by a 24-month warranty from the date of receipt, unless stated otherwise. For custom-made products, however, the warranty may be limited to material defects and does not cover the content or appearance of the final product resulting from personalization.

7.2 A complaint may only be submitted in the event of a manufacturing defect or mechanical damage that occurred during production. A complaint cannot be accepted in cases of:

• normal wear and tear of the goods,
  

• improper handling or storage,
  

• minor variations caused by manual processing.
  

7.3 A complaint must be submitted in writing by email and must include a photograph of the defect and the order number. The complaint will be resolved within 30 days at the latest.

8. Liability for Materials and Designs Supplied for Engraving

8.1 The customer is fully responsible for the content, designs, text, graphics, and any other materials supplied for engraving.

8.2 The customer hereby confirms that they hold all necessary rights to the supplied materials, particularly copyright and licensing rights, and that their use does not infringe the rights of third parties, including trademarks, licences, copyrighted works, and similar rights.

8.3 The operator accepts no liability for any infringement of third-party rights caused by content supplied by the customer.

8.4 All legal responsibility for the engraved content rests entirely with the customer. The operator reserves the right to refuse an order where the design is clearly unlawful or inappropriate.

9. Personal Data Protection

9.1 Your personal data is processed exclusively for the purpose of fulfilling your order and complying with my legal obligations. Detailed information regarding the protection of personal data can be found in the separate document entitled Privacy Policy (GDPR).

9.2 Your data is not provided to third parties except for carriers and accounting systems, and only to the extent necessary.

10. Final Provisions

10.1 These Terms and Conditions take effect on 1 November 2025 and replace all previous versions. I reserve the right to amend them, and the latest version will always be available on the website.

Please do not hesitate to contact me with any questions – I will be happy to explain everything or discuss an individual arrangement with you.

11. Custom 3D Printing and Rental of 3D Printing Capacity

11.1 When ordering a custom 3D printing service, the customer supplies their own 3D model, file, link to a model, or other materials intended for production. In such cases, the seller primarily provides the technical service of processing, preparing, and printing the supplied model, rather than performing a legal review of the origin, licence, suitability, or safety of the supplied materials.

11.2 The customer is fully responsible for all files, models, designs, links, marks, logos, names, shapes, technical solutions, characters, motifs, and other materials supplied for 3D printing. The customer confirms that they hold all necessary rights, licences, consents, and authorizations relating to the supplied materials and that their use, production, or any subsequent handling of the printed object does not infringe the rights of third parties, particularly copyright, industrial property rights, trademarks, patents, utility models, design rights, the licensing terms of model databases, or personality rights.

11.3 Where the customer supplies a model downloaded from a public or paid platform, the customer must verify the specific licensing terms applicable to that model before placing the order. This applies in particular to models marked “personal use only”, “non-commercial”, “editorial use”, “fan art”, “remix”, “share alike”, “no derivatives”, or subject to any similar restriction.

The fact that a model is available to download free of charge or can be publicly found online does not mean that it may legally be printed, sold, modified, or used for commercial purposes.

11.4 Where the printed model is to be used for business activities, resale, marketing, custom manufacturing, display at commercial premises, content creation, advertising, or any other commercial purpose, the customer is responsible for holding a valid business authorization where one is required for the relevant activity, together with a licence or other legal authorization permitting the commercial manufacture, use, distribution, and sale of the relevant model or product. The seller is not responsible for determining whether the customer’s business activities, subsequent sale, or further use of the printed object comply with the customer’s legal, licensing, tax, accounting, safety, or other obligations.

11.5 The customer acknowledges that the seller is not required to investigate the legal origin of the supplied model, the authenticity of a licence, the scope of licensing rights, or whether the customer is permitted to print, modify, reproduce, sell, or otherwise use the model. Any approval of the technical feasibility of printing does not constitute confirmation that the model is legally compliant or approval of its subsequent use.

11.6 The customer undertakes to compensate the seller for all harm, damages, costs, penalties, third-party claims, legal representation costs, and other expenses incurred by the seller in connection with the customer having supplied a model or materials without the necessary authorization, in breach of a licence, in breach of applicable law, or in infringement of third-party rights.

11.7 The seller reserves the right to refuse, suspend, or cancel the 3D printing process without the customer being entitled to compensation for damages where there are reasonable grounds to suspect that the supplied materials infringe third-party rights, applicable laws, accepted standards of morality, safety rules, or licensing terms. This applies in particular to models of weapons, weapon components, prohibited items, counterfeit goods, trademarks, illegal copies of products, hateful symbols, extremist content, pornographic or otherwise inappropriate content, third-party personal data, or objects intended to circumvent the law or security measures.

11.8 The seller is not responsible for the technical accuracy, structural safety, functionality, dimensional accuracy, load-bearing capacity, temperature resistance, health safety, food-contact suitability, watertightness, electrical safety, or any other special property of the model unless such property was expressly confirmed in writing before production began. 3D printing may involve natural variations caused by the production technology, print orientation, layering, material shrinkage, supports, filament type, material moisture, printer settings, or the construction of the model itself.

11.9 Where the customer requests the printing of a component intended for mechanical loads, a spare part, technical equipment, a children’s toy, food contact, skin contact, medical use, electrical equipment, a means of transport, use involving animals, outdoor use, or any other high-risk use, the customer must disclose this fact in advance. Unless expressly agreed otherwise in writing, the printed object will be treated as a decorative or ordinary custom-made product with no guarantee of suitability for any special purpose.

11.10 The customer is responsible for the accuracy of the scale, dimensions, tolerances, model orientation, number of units, requested material, colour, and other order parameters. Where the supplied file is defective, incomplete, corrupted, unprintable, contains geometry errors, excessively thin walls, unsuitable tolerances, excessive overhangs, or other technical problems, the customer may be asked to provide a corrected file. Any modifications to the model by the seller are possible only by agreement and may be subject to an additional charge.

11.11 Any preview, price estimate, weight estimate, material-consumption estimate, or printing-time estimate is indicative only until the order has been expressly confirmed by the seller. The final price may change, particularly as a result of technical complexity, the need for supports, the selected material, the number of units, printing time, repeated unsuccessful printing attempts, the need for manual modifications, surface finishing, or additional customer requirements.

11.12 Custom 3D printing creates a product according to the customer’s requirements or from materials supplied by the customer. For this reason, the customer may not withdraw from the contract once production or the individual preparation of the print has begun, unless applicable law provides otherwise. This does not affect the seller’s liability for genuine manufacturing defects that were not caused by the supplied model, the customer’s specifications, or the natural characteristics of 3D printing technology.

11.13 A complaint relating to 3D printing cannot be accepted in particular where the result corresponds to the supplied model, selected material, and approved specifications, but the customer subsequently discovers that the model lacks the required functionality, licence, dimensions, strength, appearance, or suitability for the intended purpose. A complaint also cannot be accepted due to errors in the supplied file, an unsuitable structural design, the customer’s breach of licensing terms, or subsequent damage to the product caused by improper use.

11.14 For technical, safety, or quality reasons, the seller may propose a change to the material, print orientation, infill, supports, size, division of the model into separate parts, or another modification to the production process. Where the customer insists on the original specifications despite having been warned of a possible risk, the customer bears responsibility for any resulting defects, limited functionality, or unsuitability caused by those specifications.

11.15 Uploaded files and materials may be retained for as long as necessary to process the order or complaint, comply with accounting and legal obligations, or carry out repeat production where agreed between the customer and the seller. The seller is not required to archive the customer’s files on a long-term basis and accepts no responsibility for the loss of the ability to repeat the print where the customer does not supply the file again.

11.16 Without the customer’s consent, the seller may not sell, publish, or otherwise commercially use non-public models supplied by the customer, except where their use is necessary for production, communication with the customer, handling a complaint, providing the technical service, or complying with legal obligations. This does not affect the seller’s right to refuse to produce a model that the seller considers risky, inappropriate, or legally problematic.

11.17 Where the service is agreed as a rental of 3D printing capacity, a printer reservation, or a similar form of access to production equipment, the customer acknowledges that they remain responsible for the legality, licensing, technical suitability, and safety of the supplied printing data. The rental of 3D printing capacity does not transfer responsibility for the content of the model to the seller and does not mean that the seller approves the legal or commercial use of the printed object.